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Submitting a Ticket to Web Help Desk January 3, 2007

Posted by admin in : General, Web Help Desk , 2comments

Click here to view a video of this tutorial.

Web Help Desk pdf instructions.

1. Web Help Desk is available by clicking on the link from Collegiate Connect Intranet Links or pasting this url: http://whd.collegiateschool.org/ in your browser.
2. Login using your Network Login and Password (the username and password you use to log into your computer):

Login

3. Select the Problem Type from the pull down list, enter a Subject and Problem Report and press Continue. Some Problem Types will have a subtype. If it does, you must select a subtype. This allows the system to assign the ticket to the appropriate member of the department.

Help Req 2

4. Scroll down the page. If you have submitted a Computer Hardware or Software request, Web Help Desk will ask you to identify the Model and Location of the machine that you are using. Please select your computer from the My Assets list or enter the Type, Model, Location and Room of your computer. Press Save. To skip this step, just press Save at the bottom of the page.

Add Comp Info 2

5. Your ticket has been submitted!

Done!

6. You will receive an e-mail with a link to check the status of your ticket. You can also log back into Web Help Desk and click on the History button to see the status of your submitted tickets.

Nav

Thanks for using Web Help Desk. As always, if you have questions, please contact a member of the Technology Department.

Resetting Your Password December 14, 2006

Posted by admin in : Passwords, General , add a comment

Resetting Windows Password:
Log into Windows
Press Control + Alt + Delete and select Change Password.

Resetting First Class Password:
From your First Class Desktop select Collaborate -> Change Password

Collegiate Connect as Your Home Page December 13, 2006

Posted by admin in : Collegiate Connect, Firefox, Internet Explorer, General , add a comment

It’s a great idea to make Collegiate Connect your default homepage so your calendar and other information is the first thing you see when you open your browser in the morning.

Here’s how:

Firefox or Flock:

  1. Open your browser.
  2. Go to http://www.collegiateschool.org/podium
  3. Click on Tools >> Options >> Select the General Tab (or Main in Firefox 2.0), and click on ‘Use Current Page’ from the Home Page area.

Internet Explorer:

  1. Open your browser.
  2. Go to http://www.collegiateschool.org/podium
  3. Click on Tools >> Options (or Internet Options in IE 7) and select ‘Use Current’ from the Home page area at the top of the General Tab.

As always, if you see areas that need improvement, please let us know.